Privacy Policy
Last updated: October 2026. At Nexora, we respect your confidentiality and are committed to protecting the personal data you share with us while browsing our electronics catalog, ordering devices, or requesting customer support.
1. Information We Collect
When you purchase or inquire on Nexora, we collect minimal necessary details to fulfill your orders accurately:
- Contact Details: Your full name, delivery address, city, postal district, and telephone number.
- Order History: Product items ordered, quantities, warranty serial registrations, and delivery preferences.
- Device & Communication Records: WhatsApp order logs, customer support chats, and feedback communications.
2. Payment Security & Zero Card Storage
Your financial safety is our highest priority. Nexora does not store or process your credit or debit card numbers on our servers.
💳 All online payments are securely handed over to PayHere (Central Bank of Sri Lanka approved payment service provider). Transactions are encrypted with bank-grade 256-bit TLS encryption under PCI-DSS Level 1 compliance.
3. How We Use Your Data
Your information is exclusively used for:
- Processing and dispatching your orders with registered islandwide courier partners (Pronto, Prompt Xpress, Domex).
- Sending live WhatsApp/SMS dispatch notifications, courier tracking numbers, and delivery confirmation OTPs.
- Managing official manufacturer warranty verification when repairs or service visits are required.
- Fraud prevention and ensuring legitimate order authentications.
4. Third-Party Sharing Policy
We never sell, rent, or trade your personal information to third-party marketing companies. Information is only shared with verified partners strictly essential for order fulfillment (e.g., our delivery couriers and payment gateways).
Have questions about your data?
If you wish to review, update, or request the deletion of your account information, reach out to our privacy officer.
WhatsApp Privacy Desk (+94 71 109 3799)