Legal Agreement
Terms & Conditions
Effective as of October 2026. Welcome to Nexora. By accessing our platform, placing orders through our website, or transacting via our PayHere gateway and WhatsApp desk, you agree to comply with and be bound by the following terms.
1. General Product Information & Pricing
All prices listed on Nexora are in Sri Lankan Rupees (LKR).
- We strive to ensure all catalog details, technical specifications, and prices are accurate. However, typographical errors or market exchange rate fluctuations may occasionally occur.
- Nexora reserves the right to correct pricing errors and cancel orders placed under incorrect price listings prior to dispatch, with an immediate full refund.
- Stock availability is updated in real time. In the event an item becomes sold out prior to processing, our team will offer an alternative model or a prompt refund.
2. Order Confirmation & Acceptance
When you submit an order on our platform:
- You will receive an automated order confirmation displaying your unique Order Number (e.g., ORD-XXXXX).
- Orders placed via WhatsApp are verified directly by our customer representative before fulfillment.
- Nexora reserves the right to decline or cancel any order suspected of fraudulent activity, unauthorized card usage, or invalid shipping coordinates.
3. Islandwide Delivery & Inspection
We partner with trusted courier networks across all districts of Sri Lanka:
- Colombo & Suburbs: Standard delivery within 1 to 2 business days.
- Outstation Deliveries: Standard delivery within 2 to 4 business days.
- Customers must inspect exterior package seals upon handover by the courier driver. If signs of tampering or severe physical box crushing are present, please sign as "Received Damaged" or decline acceptance.
4. Warranty & Liability Limitations
Nexora sells brand-new, factory-sealed devices backed by legitimate manufacturer warranties:
- Warranty terms, durations, and covered components are determined by the respective brand (Apple, Samsung, ASUS, Sony, Xiaomi, etc.).
- Accidental damage (drops, liquid spills, cracked displays, lightning surges) is excluded from warranty coverage unless separate accidental insurance was specifically contracted.
- Nexora shall not be held liable for indirect, incidental, or consequential damages resulting from data loss or device downtime. We strongly advise regular backups.
Need clarification on our terms?
Our customer advocacy desk is ready to answer questions regarding policies, contracts, or business inquiries.
Contact Support Desk (+94 71 109 3799)